Elements and Performance Criteria
- Work effectively in a development and/or humanitarian assistance context
- Identify and apply concepts and principles of aid effectiveness and community development in relation to specific work being undertaken
- Apply correct understanding of the goals and objectives of the organisation and/or development and/or assistance program
- Address relevant organisation and/or program requirements in all development and/or humanitarian assistance work undertaken
- Assess own standards and values continually and critically to ensure that they are consistent with those of the organisation being represented or program being implemented
- Identify and comply with relevant duty of care and legal responsibilities in all work undertaken
- Develop and maintain networks and work relationships in a manner that supports the goals and objectives of relevant organisation and/or program
- Work in a professional manner and ensure own actions support and do not undermine local staff, community and partners
- Recognise and work within scope of own work role and respond effectively to constraints and need to refer appropriately
- Communicate effectively in a development and/or humanitarian assistance context
- Develop, review and revise personal skills in communication as an ongoing priority to address work role requirements
- Exercise caution and sensitivity in communicating personal information by oral and written means to address privacy and confidentiality requirements
- Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received
- Recognise individual and cultural differences of stakeholders including differences related to disadvantage and/or disability and take these into account in communication
- Make any adjustments in communication needed to facilitate the achievement of identified outcomes and maintain an open and inclusive approach
- Conduct interpersonal communication in a manner that enhances a community-centred approach consistent with development and/or humanitarian assistance work role requirements
- Take appropriate measures to resolve conflict and interpersonal differences
- Exercise caution in using body language which might not be appropriate to local culture and customs
- Ensure behaviour outside business environment reflects and supports the profile and objectives of the organisation and/or program as required to avoid misinterpretation from local community
- Provide constructive feedback to others who demonstrate inappropriate cultural behaviour
- Apply ethical standards and cultural sensitivity in a field environment
- Identify the range of ethical and culturally sensitive concepts relevant to field environments
- Identify and adhere to relevant international code of conduct
- Identify and apply relevant international standards and conventions on ethical and culturally sensitive issues in a field environment
- Identify ethical and culturally sensitive issues in specific field environment
- Follow ethical guidelines in decision making in all work undertaken with an awareness of potential ethical complexity in own work role
- Maintain awareness of the implications of ethical and culturally sensitive issues and model ethical values and cultural sensitivity in interactions with external parties
- Address ethical and culturally sensitive issues in programs and projects
- Address ethical issues appropriately within the context of a particular program or project in the field
- Contribute to and/or review program design in line with own role to ensure ethical and culturally sensitive issues are appropriately addressed
- Address culturally sensitive issues appropriately within the context of a particular program or project in the field, within the operational constraints imposed by the field environment
- Monitor and review program or project to ensure ethical and culturally sensitive issues are appropriately addressed
- Ensure key stakeholders are made aware of the implications of ethical issues and culturally insensitive behaviour
- Function effectively under stressful conditions
- Be calm and steady in the face of stressful and unfamiliar situations
- Accept and respond objectively to constraints, frustrations and negative behaviour from others
- Adjust to rush situations and multiple conflicting priorities by synthesising information quickly and turning it into actions
- Maintain self-discipline under stress and remain focussed on ensuring the most important tasks are done
- Maintain clarity of thinking under pressure to analyse situations and find solutions for problems, disaggregating complicated problems into components to resolve one at a time
- Use effective decision making processes under pressure, demonstrating appropriate flexibility to address changing situations
- Keep track of and communicate decisions under pressure and keep commitments on agreed actions
- Keep written documentation as required to support decision making in the field
- Make effective connections with people and ensure understanding of concepts, giving feedback constructively as actions proceed
- Undertake operational decision making in a field environment
- Explore the facts of each situation and determine possible options within the available timeframe
- Make operational decisions in line with situational requirements and own work function
- Consult with community representatives to ensure decision making reflects community participation
- Make discretionary decisions in new situations where specific guidelines, policy and accepted practices do not dictate specific action
- Make appropriate choices in relation to difficult decisions, with awareness of the broader implications of these decisions for the community and other stakeholders
- Consciously follow through on a course of action to implement decisions within a reasonable timeframe
- Ensure decisions are clearly communicated to relevant people within an appropriate timeframe
- Reflect on own work practice in a field environment
- Monitor and prioritise personal work goals in accordance with organisation and/or program requirements and personal capabilities
- Undertake self-evaluation in conjunction with supervisors and/or peers
- Develop awareness of own values, motivation and emotional triggers, especially in relation to the impact of work being undertaken
- Provide and receive open and evaluative constructive feedback to and from co-workers
- Actively seek constructive feedback relevant to work role and accept it non-defensively
- Evaluate and amend own work practices as appropriate to reflect performance feedback and continuous improvement initiatives
- Actively continue to strengthen own knowledge and skills to optimise work performance
- Actively address personal behaviour that may compromise the safety of team members or jeopardise the mission/program